Legal & Compliance
Important information regarding your privacy rights, statutory disclosures, and our practice standards.
Terms of Service
1. Professional Services
Smith & Soul Counselling Services provides specialised counselling, wellness counselling, and industrial-psychological services. Our practice focuses on emotional regulation, burnout prevention, stress mitigation, and mental infrastructure development. We do not provide 24-hour emergency psychiatric intervention.
2. Practice Scope & Registrations
Samantha Smith is registered with the Health Professions Council of South Africa (HPCSA) as an Industrial Psychologist (PS 0135208) and with the Association for Supportive Counsellors and Holistic Practitioners (ASCHP) as a Specialist Wellness Counsellor (SWC 10221). Services are provided within these registered scopes of practice.
3. Consultation Format & Appointments
Consultations are available both online across South Africa (and selected international jurisdictions) and in person by appointment at our consulting room in Winchester Hills, Johannesburg South. Appointments must be scheduled in advance.
4. Confidentiality & Privacy
All sessions and health records are strictly confidential in accordance with the National Health Act, POPIA, and professional ethical guidelines. For details regarding data processing, please view our POPI Act Notice.
5. Scheduling & Cancellations
Sessions are by appointment only. We require at least 24 hours' notice for cancellations or rescheduling. Failure to provide adequate notice may result in a cancellation fee, as this time has been specifically reserved for your care.
6. Contact & Legal Notices
For administrative enquiries, billing, or legal notices, please email the Information Officer at hello@smithandsoul.co.za.